Tesco fails in accident management over my car insurance claim

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It’s been very difficult after it dropped a cage from a lorry on the back of my vehicle

Back in May, a Tesco lorry dropped a steel cage on my car while delivering to a Metro store. The back of my car was smashed and the interior covered in glass. If anyone had been inside they could have been killed.

Tesco has been very difficult to deal with. On the advice of the store manager, I called my insurance company, which organised a repair that took two weeks. During this time my insurer and I tried repeatedly to get Tesco’s accident management company to take action. Four weeks later it wrote saying I should use its authorised repair company. By this time the car was already repaired.

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Categories Business Consumer affairs Consumer rights Insurance Insurance industry Money Retail industry Supermarkets Tesco UK news


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