Travelex ATM’s phantom payout was out of order

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I got a receipt from the machine but no money … and no action

I used a Travelex cash machine to withdraw €100 at Heathrow Terminal 4 at the beginning of July. It returned my debit card, but issued no cash. Worryingly, however, it did issue a receipt.

Staff at the adjacent Travelex desk nonchalantly told me that “this happens sometimes” if the machine is jammed or has run out of bank notes and that I would not be debited. My bank confirmed the transaction had gone through and I would be refunded.

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Categories Banking Consumer affairs Consumer rights Currencies Money Travel Travel & leisure UK news

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