Travelex ATM’s phantom payout was out of order
I got a receipt from the machine but no money … and no action
I used a Travelex cash machine to withdraw €100 at Heathrow Terminal 4 at the beginning of July. It returned my debit card, but issued no cash. Worryingly, however, it did issue a receipt.
Staff at the adjacent Travelex desk nonchalantly told me that “this happens sometimes” if the machine is jammed or has run out of bank notes and that I would not be debited. My bank confirmed the transaction had gone through and I would be refunded.