Why won’t Virgin Active cancel my contract?

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I stopped my direct debit after 12 moths was up, but it tried to impose a rolling deal

I took out two consecutive 12-month memberships with Virgin Active. With the second none of the terms and conditions were confirmed and no new contract was signed but a fee agreed for the 12 months. At the beginning of this year I wanted to cancel as I hadn’t been using the gym but decided to wait until the end of my contract to let Virgin Active know I didn’t wish to renew.

When I didn’t receive any correspondence that my contract was due to end, I checked the emails from when I agreed to commit to another 12 months, and found that I had less than two weeks left. I emailed but got no reply so I cancelled my direct debit. Once I did this, my gym got in touch but refused to cancel my membership, insisting I continue with a rolling contract at an increased cost.

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Categories Consumer affairs Consumer rights Money UK news Virgin Group


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