Why won’t Virgin Active cancel my contract?
I stopped my direct debit after 12 moths was up, but it tried to impose a rolling deal
I took out two consecutive 12-month memberships with Virgin Active. With the second none of the terms and conditions were confirmed and no new contract was signed but a fee agreed for the 12 months. At the beginning of this year I wanted to cancel as I hadn’t been using the gym but decided to wait until the end of my contract to let Virgin Active know I didn’t wish to renew.
When I didn’t receive any correspondence that my contract was due to end, I checked the emails from when I agreed to commit to another 12 months, and found that I had less than two weeks left. I emailed but got no reply so I cancelled my direct debit. Once I did this, my gym got in touch but refused to cancel my membership, insisting I continue with a rolling contract at an increased cost.