Consumer affairs

My BT landline broke – and it said it needed to stop traffic to fix it

The engineer insisted the fault was in the road, which delayed getting the problem solved I am a lady in my 80s …

Why won’t Virgin Active cancel my contract?

I stopped my direct debit after 12 moths was up, but it tried to impose a rolling deal I took out two …

BA reinstates half of flight schedule after pilots cancel strike

British Airways to restore hundreds of flights and rebook thousands of passengers British Airways will operate more than half its normal flight …

Electricity and gas bills: now is the time to switch energy supplier

Getting a new fixed-price tariff before winter begins could save you £290 a year The experts are in agreement: now is the …

Theatre seats: here’s how to bag them at bargain prices

We reveal the tips and tricks that can get you into shows for as little as £10 – or even free You …

Credit cards: interest rates hit a record high

Customers who don’t pay off their bill in full each month face an average charge of 24.7% this month Interest rates may …

Fraudsters hijack eBay parcels in a postcode lottery

Refunds to buyers rely on Royal Mail tracking using postcodes rather than signatures, and it’s helping thieves Anastasios Siampos was suspicious after …

JD Sports’ Footasylum takeover could be bad for shoppers, says CMA

Watchdog says it will carry out investigation if concerns over £90m deal are not addressed The UK’s competition watchdog has said JD …

Tesco fails in accident management over my car insurance claim

It’s been very difficult after it dropped a cage from a lorry on the back of my vehicle Back in May, a …

Travelex ATM’s phantom payout was out of order

I got a receipt from the machine but no money … and no action I used a Travelex cash machine to withdraw …