Consumer rights

Tesco fails in accident management over my car insurance claim

It’s been very difficult after it dropped a cage from a lorry on the back of my vehicle Back in May, a …

Travelex ATM’s phantom payout was out of order

I got a receipt from the machine but no money … and no action I used a Travelex cash machine to withdraw …

My BT landline broke – and it said it needed to stop traffic to fix it

The engineer insisted the fault was in the road, which delayed getting the problem solved I am a lady in my 80s …

Why won’t Virgin Active cancel my contract?

I stopped my direct debit after 12 moths was up, but it tried to impose a rolling deal I took out two …